Are You In Over Your Head Managing Your Company’s IT?
Managing a company’s IT environment can easily become too much work for one person — that’s why this tca Syndertech client got in touch with our team in the first place.
Don’t worry, you’re not alone. The fact is that an IT environment can grow in scale and complexity quickly, and without much warning.
One day you’re just resetting the occasional password and setting up a new desktop here and there, and the next, you’re overseeing a hybrid cloud environment while trying to keep up with support requests from a few dozen users every day.
That was this IT manager’s nightmare — they were living in it day after day until they called tca Syndertech.
This IT Manager Was Drowning In Work
The stress was unbearable. Every day this IT manager would go to work worried about what would inevitably go wrong, and whether or not he’d be able to fix it before it became an even bigger problem.
He would worry about the time their coworkers would lose waiting for him to fix a problem. He would worry about what his boss would say at the next performance review. He would worry how much longer he could keep “putting out fires” before a major problem took the entire system offline.
With 30 users to support, this IT manager just didn’t have time for new projects, or system-wide maintenance. He was constantly addressing new tickets, which always seemed to pop up in the support system faster than he could solve them.
At a certain point, it all became too much. This IT manager knew they needed to enlist some help, otherwise, a problem too complex for them would inevitably occur, and cause company-wide downtime, and maybe even cost him his job.
This IT Manager Called tca SynerTech For Help
The sense of relief was immediate. Even just talking to our representative on the phone was enough to calm this IT manager’s nerves. Finally, he was talking to someone who understood his issues, and could help eliminate them for good.
All the IT manager wanted was some extra support. A backup team to call when he needed to focus on something else, or simply had too many support requests to deal with in one workday. He wanted to be able to help all 30 users at the company without overworking himself, or putting something off to the next business day.
tca SynerTech Does The Heavy Lifting For This IT Manager
Our co-managed IT services model was exactly what this IT manager needed.
Co-managed IT services allow this IT manager to take advantage of the expertise and skill offered by our IT specialists when needed, and without paying expensive salaries or benefits. It’s an affordable solution that allows them to expand their current IT resources and make sure they always have the tech support they need.
With our help, this IT manager can focus on the daily support requests logged by his coworkers, while tca SynerTech takes care of the more complex IT support tasks. In this arrangement, the IT manager is no longer stressed, or worried about going to work every day. They’re back doing what they love — focusing on helping their coworkers stay productive with direct and effective IT assistance. The tca SynerTech team takes care of everything else.
Get The Support And Resources You Need With Our Co-Managed IT Services
Don’t let your support tickets pile up or your projects sit unfinished any longer. Talk to the tca SynerTech team today to augment your internal team with additional support from ours.
With a little extra help from our team, you will…
- Eliminate overdue support requests for your end users and vastly reduce day to day downtime.
- Complete major projects more quickly and effectively.
- Have the freedom to strategically devote your internal IT teams capabilities where they’re most needed, without overworking them.
tca SynerTech is here to provide the extra help you need – all you have to do is ask.
